Fresenius Medical Care Reviews

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Verified Reviewer New Reviewer

1.8
Update by user Aug 08, 2020

No contact at all from the company

Update by user Aug 06, 2020

Called the customer complaint line. They said they would have the district mgr contact me. No call so far!

Original review posted by user Aug 06, 2020
I finished my treatment on Wednesday, August 5, 2020, it had been a good enough treatment for being dialysis the tech started to...
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3 comments
#1986597

Fresenius keeps messing with my time too. I got fed up and filed a complaint with the NKF ,and had it changed back.

The only thing important to Fresenius is the 7k they bill our insurance every time our *** sits in that chair. We are nothing more than a bunch of cash cows

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ID
#2102828 Review #2102828 is a subjective opinion of poster.
Location
Dublin, Ohio
Service
Fresenius Medical Care Customer Care
Pros
  • Some of the staff
Cons
  • Poor management
  • Unfair treatment
  • Overworked staff
Preferred solution
Let the company propose a solution

Insurance

4.4
I did not have a complaint. I asked for assistance in filling out a medicare form. They provided the service in a prompt way. They were polite and answered my request. I have no negative comments for the service provided.
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ID
#2560236 Review #2560236 is a subjective opinion of poster.
Location
Louisville, Mississippi
New Reviewer

*** in pants

1.0
Original review updated by user May 12, 2021
We heard that Fresenius will not support a patient who goes poo in his pants during treatment. Either the patient gets taken off dialysis and sent home in his poopy pants or the family must come to the facility to clean him up. Claim as an outpatient facility don't provide personal cares. Even though staff brags about having CNA experience. Fresenius is becoming more cruel to patients with each passing year. *** happens!
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#2547526 Review #2547526 is a subjective opinion of poster.
Location
Madison, Wisconsin
Preferred solution
Better patient care. Respect for people. *** happens!

Horrible staff, poorly managed

1.4
The staff at the Knoxville and Sevierville TN locations are some of the most unprofessional and poorly trained people I have ever been in contact with. They sit around and text, flirt, gossip among each other, they discuss patient information and give opinions on certain patients. I have seen nurses who treat people like garbage. They have no compassion for these patients. They don't follow up on care. Equipment isn't maintained. Home dialysis patients fall through the cracks. Any on call nurse will not return your call for hours. It's bad enough to suffer from renal failure. But to be treated with such disrespect is unbearable.

User's recommendation: Find a better facility.

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ID
#2525343 Review #2525343 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Service
Fresenius Medical Care Nurse
Cons
  • Unqualified staff
  • Unfair treatment

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Verified Reviewer New Reviewer

2.0
For the past two years, I have been telling my clinic I need to be out of the chair and out the door by 10:30 am due to my driver's work schedule. Lately it has been a hassle, with me basically begging the techs to take me off on time. I have had them just walk away,...
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1 comment
#1985687

If I will you I would look for a different company they do not CARE about there patients. When you go to hospital and your in there more than 3 weeks the close your file and you no long have kidney doctor they send you home to hospice and you die

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ID
#2425947 Review #2425947 is a subjective opinion of poster.
Preferred solution
earlier start time

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Verified Reviewer New Reviewer

RECENT SUB PAR SERVICE

1.5
Recently was told by a social worker at a FRENSENIUS dialysis unit That said patients were to have a small BUT thoughtful THANKSGIVING & CHRISTMAS celebration ( due to the pandemic) but as of January 1st 2021 said patients got -NOTHING not so much as card!.. oh update: Patients did INDEED get a CHRISTMAS CARD! on December 23rd 2020& it was EMPTY SAD

User's recommendation: GO TO A DIALYSIS UNIT THAT TREATS ITS PATIENTS WITH RESPECT AND DIGNITY ESPECIALLY ON HOLIDAYS.

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ID
#2361541 Review #2361541 is a subjective opinion of poster.
Pros
  • Some technicians and some nurses
Cons
  • Social worker very poor
  • All social workers and most nurses
Preferred solution
Let the company propose a solution

THE TRUTH

I WAS TOLD BY A FRESINIUS TECH THAT WE THE PATIENT IS JUST A NUMBER. THAT IS WHY THEY WANT YOU IN THE SEAT....NOT BECAUSE YOU NEED THE TREATMENT TO LIVE BUT MORE IMPORTANTLY MONEY. FRESINIUS DOES NOT GIVE A DAMN ABOUT THE PATIENTS HEALTH. IN THE WINTER IT IS WARMER OUTSIDE THAN THE INSEIDE. EVEN THE TECHS AND NURSES COMPLAIN THAT THEY ARE COLD AND HANDS ARE FREEZING. THAT IS WHY SO MANY PATIENTS GET PNEUMONIA AND HAVE TO GO TO THE HOSPITAL. PATIENTS ARE AFRAID TO ASK QUESTIONS OR COMPLAIN BECAUSE OF RETALIATION. REMEMBER YOU HAVE TUBES IN YOUR ARMS AND ANYTHING N]CAN BE INHECTED INTO THEM

User's recommendation: ASK FOR WHAT YOU NEED. HEAT IN THE WINTER...AIR IN THE SUMMER.

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ID
#2354201 Review #2354201 is a subjective opinion of poster.
Location
Navarre, Florida

Taking advantage of Seniore Citizen

I required a medication ,which they normally supply, with a cost 2 1/2 times from a local Pharmacy. I questioned the charge, and informed them I would refuse acceptance. Thar response"You cannot do that". I was then approached by a member of Fresenius &;;; asked "If I made morethan$3000. amonth & would have to show my bank statement to prove my income. I called prox. 7:15 am ,spoke to a rep & discussed the relevance of my income in this matter. She saw things my way & informed me that she would cancel the order for my Rx. Allowing meHappy to go elsewhere.

User's recommendation: Check things out before accepting a charge.

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ID
#2290799 Review #2290799 is a subjective opinion of poster.
Location
Mount Holly, New Jersey

2.6
Two months ago I have a virtual meeting with the clinic manager, her boss, my doctor and two other staff members about the temperature in the clinic. The manager was told to purchase weighted blankets for the clinic. For two months she has said she is working on it. I...
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ID
#2244021 Review #2244021 is a subjective opinion of poster.
Location
Deridder, Louisiana

We are not safe thanks to being mishandled by Fresenius. I have not received a response from my serious complaint to Fresenius North America. The worst experience of my life was caused by ineffective, unprofessional and demeaning behavior by the Fresenius social work...
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ID
#2243788 Review #2243788 is a subjective opinion of poster.
Location
Goochland, Virginia
New Reviewer

Money owed

I have a check owed to me as damages to my house in TN its taking almost two months to relieved my check. Office in TN an not location check. Please call me at 615-200-**** jenny brown
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ID
#2225598 Review #2225598 is a subjective opinion of poster.
Location
Antioch, Tennessee
Loss
$1000

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Verified Reviewer New Reviewer

Cause me to miss a session

1.4
I have a 5:30 am session, received a call from the center not to show up until 8:30 am due to bad weather. There wasn't any bad weather, all sunshine and not one drop of rain. Come to find out that patients schedule after my chair time were permitted to have an earlier time to receive treatment. By changing my chair time caused me to miss a treatment session. This is my health that Fresenius is taking lightly. Truly unprofessional dialysis center, and highly disappointed.

User's recommendation: Avoid this center.

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ID
#2137894 Review #2137894 is a subjective opinion of poster.
Service
Fresenius Medical Care Dialysis Procedure
Preferred solution
Be more ethical and put the patients health first.

No answer so far.

No answer so far from Frensenius.
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ID
#1981247 Review #1981247 is a subjective opinion of poster.
Location
Central, Central And Western District
New Reviewer

Poor treatment

1.0
I have been doing dialysis for 3 and a half years and there is a tech that has treated me like crap from the beginning. I complained to the NEW manager, and he said he would take care of it. Well since then they moved my starting time later and now they will not hold my access site anymore. She gets by with it, and then they take it out on the patients. I am serously considering a different place! Please respond!!!

User's recommendation: Don't go to Fresenius.

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ID
#1916319 Review #1916319 is a subjective opinion of poster.
Location
Pekin, Illinois

Techs and nurses working in other Fresenius Clinics.

2.0
If Fresenius is concerned about patients health then why is their nurses and techs allowed to work in other clinics? These staff members are working in New Orleans and other high risk areas for extra pay but what about the patients who are been exposed to these workers that may be exposed to someone with the virus? In my opinion the company is not protecting patients but adding more stress. Who if anyone or checking staff every morning like they are doing patients or is Fresenius workers immune to the virus? Law suit waiting to happen if a worker expose a patient. FRESENIUS WILL IGNORE THIS MESSAGE BECAUSE IT'S NOT IN THEIR BEST INTEREST.
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ID
#1886378 Review #1886378 is a subjective opinion of poster.
Location
Carrollton, Texas
New Reviewer

Lock out my account

Im try to apply for several positions at the facility and its locking me out. can you please help me. My telephone number is 225 445-**** Janice Heard. I need to speak with someone that will walk me through the process
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ID
#1846617 Review #1846617 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

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