Fresenius Medical Care Reviews and Complaints

Most helpful review

New Reviewer

Jul 27, 2022 Carol P Hpz

My husband died cause doctor closed his case

He was sent home I tried to get him another kidney place but not one doctor would take him on with in 100 miles.What ever he wrote in his life not any doctor would treat him.SO THEY SENT HIM TO HOSPICE 5 DAYS AND HE DIED. I would put Pic up I have every thing and what...

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#3799123

Location

Fayetteville, North Carolina

New Reviewer

Aug 04, 2022 Mary S Tbc of Mount Laurel, NJ

Highly unprofessional staff, Staff behaviours are rude & inconsiderate

1.0

While on holiday I went to the Key West Fresenius. I observed the staff berating another staff member constantly during the 4 hours that I was there. They even encouraged other patients to tease and be mean to her. Even when the lady would leave the room they would...

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#3823610

Pros

New staff are kind

Cons

Majority of staff bullying other staff

Preferred solution

The company needs to apologies to the staff that was being harassed and terminate offenders.

New Reviewer

Jul 27, 2022 Carol P Hpz

The government needs to check them out.

The doctor closed my husband's case not treatment so he died.who would pay 1,500 for bottle pills?I can say more I have bills,pictures Justa rip off to people and insurance thousands dollars.Can they bring the dead back?Not even a billion dollars would help what the did to our family.Not even a email or letter in mail.The grevece depth can't get threw cuts you off on phone.

User's recommendation: Not even send my dog there.

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#3799365

Location

Marietta, Georgia

New Reviewer

Jun 26, 2022 Carol P Hpz

Mal practice I know I have

My husband died because doctor closed his case.And the pills are 1500 dollars for one bottle tube of cream 53 dollars .I think I have mal practice suit I have bills on equipment machine in house for thousands and supplies and lots more.I tried to call grivence dept can't get threw for months kids you off.What ever that doctor put on my husband fine I could not get him another doctor for 100 miles and then they say no to what he wrote.Thats beside the hospital puting camera in vein he got gangrene in had foot leg.They did nothing for 30 days but cover his fingers up.

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1 comment

Jul 27, 2022 Carol P Hpz #2220496

Hi, There sorry for you loss.I too lost my husband .The doctor closed his case.

0 0

#3707859

Location

Louisville, Kentucky

Cons

Poor management
Doctors and clinic manager

Preferred solution

No money can bring back what they did to kill him.Whats his life worth?

May 13, 2022 PissedConsumer3572506 of Atlanta, GA

Dialysis patient

5.0

No complaint! Is been a positive experience considering Im in a horrible situation. The center on Hilton head was good the staff here at the home learning center in Ridgland had been outstanding! Special thanks to Michell and Nancy no one could have done any better.

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#3572506

Location

Atlanta, Georgia

New Reviewer

Feb 23, 2022 John C Qok

Yet to get paid

1.0

I worked for yall for over 4 weeks, and am sure 3 pay checks, and my first was due 2 weeks ago and I've yet to get paid a dime. Somebody please help

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#3360840

Location

Dallas, Texas

Loss

Preferred solution

My paychecks

New Reviewer

Dec 15, 2021 MarkTeresa C

Can't get the Customer Care location to provide the correct ORDER!!

4.6

I have spent all last week to fix the incorrect order that was on the Patient Hub. While I do understand that you are busy. However, how can my wife do her home dialysis if we can't get the necessary solutions to use in the cycler?? I have not been able to talk to a...

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#3161885

Location

Corpus Christi, Texas

Pros

Taking care of patients
Great nurses & dr at this location

Preferred solution

Talk to the customers on how to improve the web site, patient hub, and delivery of products. Along with using the computer program to its max ability

New Reviewer

Oct 04, 2021 Rosary Dmo

Accommodation

I need to renew my accomodation. My company HR told me to contact you about this. I tried calling so many times and left messages but no one calls back .

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#2936148

Location

Las Vegas, Nevada

May 19, 2021 PissedConsumer2560236 of Louisville, MS

Insurance

4.4

I did not have a complaint. I asked for assistance in filling out a medicare form. They provided the service in a prompt way. They were polite and answered my request. I have no negative comments for the service provided.

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#2560236

Location

Louisville, Mississippi

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New Reviewer

May 12, 2021 Nakesha B

*** in pants

1.0

Original review updated by user May 12, 2021

We heard that Fresenius will not support a patient who goes poo in his pants during treatment. Either the patient gets taken off dialysis and sent home in his poopy pants or the family must come to the facility to clean him up. Claim as an outpatient facility don't provide personal cares. Even though staff brags about having CNA experience. Fresenius is becoming more cruel to patients with each passing year. *** happens!

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#2547526

Location

Madison, Wisconsin

Preferred solution

Better patient care. Respect for people. *** happens!

Apr 28, 2021 PissedConsumer2525343 of Seymour, TN

Horrible staff, poorly managed

1.4

The staff at the Knoxville and Sevierville TN locations are some of the most unprofessional and poorly trained people I have ever been in contact with. They sit around and text, flirt, gossip among each other, they discuss patient information and give opinions on certain patients. I have seen nurses who treat people like garbage. They have no compassion for these patients. They don't follow up on care. Equipment isn't maintained. Home dialysis patients fall through the cracks. Any on call nurse will not return your call for hours. It's bad enough to suffer from renal failure. But to be treated with such disrespect is unbearable.

User's recommendation: Find a better facility.

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#2525343

Location

Knoxville, Tennessee

Service

Fresenius Medical Care Nurse

Cons

Unfair treatment
Unqualified staff

New Reviewer

Feb 18, 2021 Belinda P Fpv

Do not work well with schedule

2.0

For the past two years, I have been telling my clinic I need to be out of the chair and out the door by 10:30 am due to my driver's work schedule. Lately it has been a hassle, with me basically begging the techs to take me off on time. I have had them just walk away,...

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1 comment

Feb 21, 2021 Daviana Agw #1985687

If I will you I would look for a different company they do not CARE about there patients. When you go to hospital and your in there more than 3 weeks the close your file and you no long have kidney doctor they send you home to hospice and you die

0 0

#2425947

Preferred solution

earlier start time

New Reviewer

Jan 01, 2021 SC S

RECENT SUB PAR SERVICE

1.5

Recently was told by a social worker at a FRENSENIUS dialysis unit That said patients were to have a small BUT thoughtful THANKSGIVING & CHRISTMAS celebration ( due to the pandemic) but as of January 1st 2021 said patients got -NOTHING not so much as card!.. oh update: Patients did INDEED get a CHRISTMAS CARD! on December 23rd 2020& it was EMPTY SAD

User's recommendation: GO TO A DIALYSIS UNIT THAT TREATS ITS PATIENTS WITH RESPECT AND DIGNITY ESPECIALLY ON HOLIDAYS.

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#2361541

Pros

Some technicians and some nurses

Cons

Social worker very poor
All social workers and most nurses

Preferred solution

Let the company propose a solution

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Dec 27, 2020 PissedConsumer2354201 of Navarre, FL

THE TRUTH

I WAS TOLD BY A FRESINIUS TECH THAT WE THE PATIENT IS JUST A NUMBER. THAT IS WHY THEY WANT YOU IN THE SEAT....NOT BECAUSE YOU NEED THE TREATMENT TO LIVE BUT MORE IMPORTANTLY MONEY. FRESINIUS DOES NOT GIVE A DAMN ABOUT THE PATIENTS HEALTH. IN THE WINTER IT IS WARMER OUTSIDE THAN THE INSEIDE. EVEN THE TECHS AND NURSES COMPLAIN THAT THEY ARE COLD AND HANDS ARE FREEZING. THAT IS WHY SO MANY PATIENTS GET PNEUMONIA AND HAVE TO GO TO THE HOSPITAL. PATIENTS ARE AFRAID TO ASK QUESTIONS OR COMPLAIN BECAUSE OF RETALIATION. REMEMBER YOU HAVE TUBES IN YOUR ARMS AND ANYTHING N]CAN BE INHECTED INTO THEM

User's recommendation: ASK FOR WHAT YOU NEED. HEAT IN THE WINTER...AIR IN THE SUMMER.

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#2354201

Location

Navarre, Florida

Nov 18, 2020 PissedConsumer2290799 of Mount Holly, NJ

Taking advantage of Seniore Citizen

I required a medication ,which they normally supply, with a cost 2 1/2 times from a local Pharmacy. I questioned the charge, and informed them I would refuse acceptance. Thar response"You cannot do that". I was then approached by a member of Fresenius &;;; asked "If I made morethan$3000. amonth &amp; would have to show my bank statement to prove my income. I called prox. 7:15 am ,spoke to a rep & discussed the relevance of my income in this matter. She saw things my way & informed me that she would cancel the order for my Rx. Allowing me

to go elsewhere.

User's recommendation: Check things out before accepting a charge.

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#2290799

Location

Mount Holly, New Jersey

Oct 24, 2020 PissedConsumer2244021 of Deridder, LA

Meeting two months ago still not addressed

2.6

Two months ago I have a virtual meeting with the clinic manager, her boss, my doctor and two other staff members about the temperature in the clinic. The manager was told to purchase weighted blankets for the clinic. For two months she has said she is working on it. I...

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#2244021

Location

Deridder, Louisiana

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Insurance Plans Acceptance	4/5
Location	4/5
Website	2/5
Value for money	2/5
Price Affordability	2/5

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Top Fresenius Medical Care Reviews

"Dialysis patient"

"Highly unprofessional staff, Staff behaviours are rude & inconsiderate"